We want you to be completely satisfied with your purchase from Infinite Play.
1. Eligibility for Return
- Returns are accepted within 7 days of receiving your order.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase is required.
2. Non-Returnable Items
- Opened card packs, board games with broken seals, and customized accessories cannot be returned due to product integrity.
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–14 business days via your original payment method.
4. Exchange Policy
- If you received a defective or incorrect item, we will replace it at no additional cost.
5. How to Request a Return
- Contact our customer service via email or WhatsApp with your order details and reason for return.